Everything you need to know about our products, shipping, and ingredients.
Yes. Every product is made with cold-pressed botanicals and plant-based ingredients. We never use sulfates, parabens, silicones, phthalates, or synthetic fragrances. What you see on the label is what's in the bottle — nothing more.
Our products are formulated for all hair types — straight, wavy, curly, and coily. Not sure where to start? Take our Hair Quiz to find the best routine for your specific hair type and concerns.
Same formula, more product. Our 32 oz Jumbo sizes are perfect for families or anyone who goes through product quickly. They're also a better value per ounce compared to the standard 10 oz bottles.
Absolutely. Our conditioner doubles as a deep conditioning mask. For daily use, leave it in for 2-3 minutes. For a deep treatment, apply generously, cover with a cap, and leave for 15-30 minutes before rinsing.
The Hair Pinion is our strengthening scalp and hair treatment, designed to address thinning and promote healthier growth. It uses a blend of natural oils and botanicals to nourish the scalp and strengthen hair from the root. Learn more →
Yes. Because our formulas are sulfate-free and use gentle, plant-based cleansers, they won't strip color the way conventional shampoos can. They're ideal for maintaining vibrant color while keeping hair healthy.
Yes, we ship to all 50 US states. Standard shipping typically arrives in 5–7 business days. You'll receive a tracking number once your order ships.
Shipping rates are calculated at checkout based on your location and order size. We occasionally run free shipping promotions — follow us on Instagram to stay in the loop.
Yes. Once your order ships, you'll receive an email with a tracking number and link so you can follow your package every step of the way.
Subscribe & Save gives you 15% off every order, delivered on your schedule. Choose your products, pick your delivery frequency, and we'll handle the rest. Your hair care arrives automatically — no need to reorder.
Anytime. There's no commitment, no cancellation fees. You can pause, skip a delivery, or cancel entirely whenever you want. We make it easy because we believe you should stay because you love the products — not because you're locked in.
Yes. You can swap products, adjust quantities, or change your delivery schedule at any time through your account or by contacting us directly.
We accept returns within 30 days of delivery. Products must be unused or gently used (tried once or twice). Contact us at kobynyc@gmail.com to start a return.
We want you to love what you're using. If a product isn't right for you, reach out and we'll work with you — whether that's a return, exchange, or helping you find a better match from our line.
We use cold-pressed botanicals including argan oil, castor oil, coconut oil, aloe vera, chamomile, hazelnut oil, and more. Every ingredient is chosen for efficacy and safety. See our full ingredient breakdown →
Yes. All Shem Naturals products are plant-based and never tested on animals.
Our products are formulated with gentle, natural ingredients that are safe for the whole family, including children. That said, we always recommend doing a small patch test first, especially for very young children or sensitive skin.